Determination of Satisfaction Index as a tool in evaluation of CME Program


  • Kuldeep Singh Additional Professor and Head, Pediatrics, All India Institute of Medical Sciences, Jodhpur-342005
  • Baldev Sharma
  • Sanjeev Misra
  • J S Bajaj


evaluation, program, satisfaction index, Kirkpatrick Model, student satisfaction, adult learning, Knowles Theory.


Continuing Medical Education is an indispensable part of physician's learning. Well
designed program based on andragogy principles can enhance learning by motivating
the learner and providing platform to encourage self directed learning. The present
study aimed to explore the impact of program “NAMS-AIIMS Regional Symposium
on Sleep Medicine†in changing the behavior and attitude of participants using
“Satisfaction Index†and descriptive analysis of responses as evaluation tools for
program effectiveness. This descriptive cross sectional study captured the response of
participants through a pre-tested and validated questionnaire administered at the end of
symposium. The result showed almost equal sex distribution (M: F- 27: 34) with
majority being UG students (86%). Reliability of data showed Cronbach's Alpha of
0.98 indicating high reliability. Satisfaction index (SI) calculated as per WHO
Educational Handbook for Health Personnel showed highest satisfaction for conducive
environment of symposium (87.87 %) followed by provision for time to seek
clarifications (87.21%), provision of appropriate Learning Resource material (85.90
%) and handling of critical comments by organizers (85.57%). Descriptive analysis
showed majority responses as highly positive to our questionnaire with suggestions for
more such activity, inclusion of clinical cases and other aspects of practical relevance.
Key words : evaluation, program, satisfaction index, Kirkpatrick Model, student
satisfaction, adult learning, Knowles Theory.


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